Hallmark Retiree - Home

Hallmark Retiree - Home  

 

 

Enrollment

Ready to enroll? Please download and complete the appropriate enrollment form for coverage then click Enroll Now. Enrollment forms can be found on each of the informational pages.

 

ENROLL NOW

 

 

What's new for 2021

As of January 1, 2022, the subsidy offered through Hallmark’s pre-65 retiree medical program will be discontinued. Eligible employees will still have access to this coverage.

 

Annual Enrollment coming soon: October 29 – November 12

 

As of January 1, 2022, Hallmark will discontinue offering Medicare secondary coverage and any subsidy.

 

 

Important Messages; Keeping You Informed

  • When to Contact the Hallmark Retiree Service Center

    The Mercer Retiree Medical Service Center customer service representatives are available between the hours of Monday through Friday from 7 am – 5 pm CT to assist you.  Our dedicated toll-free phone number is 1-877-228-9061. You can also email for assistance at retiree.service@mercer.com.


    Mercer will be responsible for communicating all member enrollments and eligibility to each of the carriers. If there are any questions regarding the activation of your coverage with a carrier you will need to contact Mercer.
     

    Please contact us directly for:

    • Plan eligibility/effective date information/questions
    • Enrollment status/coverage elections
    • Requests for enrollment materials, age outs and new retiree information
    • Billing, rate and payment questions, duplicate bill requests
    • Address, phone, or email address changes
    • Retiree Life Information
    • Beneficiary updates
    • Termination of coverage for yourself or dependents
    • Death notifications
    • General benefit information for the retiree medical program
    • How to obtain ID cards/other benefit information from vendor(s)
    • Transfer to the health plan carriers
    • Qualified Life Events
    • Designation of an authorized representative or Power of Attorney
  • User Guide – Mercer My Account – 24-Hour Access to Your Plan Information

  • Setting Up Automatic Payment (EFT/ACH)

  • 2021 EFT Schedule

  • Understanding your Hallmark Retiree Service Center Monthly Invoice

    All monthly bills generate the first Saturday of each month for the next month’s premium due. Below is an example of how the billing process works:

    • The bill for October premium is generated on the 1st Saturday in September and payment will be due October 1.
    • If full payment is not received by the October premium due date, 10/1, a second billing notice generates on the 1st Saturday in October. This billing notice will include the November premium amount in addition to the October amount due.
    • October’s premium payment must be received by the Mercer Retiree Service Center no later than October 31st in order to keep coverage active.


    Click here to view a PDF further explaining your premium notice.

  • Address/Personal Information Changes

    If there is an address change, please contact the following applicable parties to ensure your records are correct:

    • Mercer Retiree Service Center – Medical and Life - Mercer Retiree Medical Service Center customer service representatives are available between the hours of Monday through Friday from 7 am – 5 pm CT to assist you.  Our dedicated toll-free phone number is 1-877-228-9061. You can also email for assistance at retiree.service@mercer.com. You can also make this change by using the My Account.
    • Other Retiree Programs – Please remember to contact the providers of other retiree programs you may be enrolled in. Use Resource tab for the most current contact information.
  • Mercer Retiree Service Center Holiday Schedule

    Click Here  for the 2021 Holiday Schedule.